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HP Recommended
Envy M6-N010DX
Microsoft Windows 10 (64-bit)

after trying to remover everything and making a restore it stuck at 1% for hours then i maked a hard reset to escape the situation after that I tried to make the recovery three times but it failed then the laptop power lighting up also the wifi light "orange" and nothing happened then I can't access or see anything in the screen also I tried to light up the Capsloock light on keyboard and it seems also not responding

Any advice would be so helpful and thinks in advance

2 REPLIES 2
HP Recommended

@Oamr

 

ince your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

  https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process please select Keep all user files and programs. If you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page.
    
Regards.

BH
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HP Recommended

Sorry but I don't think it will work cause as I diagnosed no peripherals device will work the are like disconnected so am pretty sure it's related to the BIOS I tried to reset it by disconnecting the battery,  the CMOS also all peripherals device and nothing changed.

 

My bad I described the problem as black screen actually the screen doesn't get any power or Information 


@banhien 

 

Best Regards 

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