• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-07-2020 04:05 PM

HP Recommended
Product: Pavillion DV7-1450US
Operating System: Microsoft Windows 10 (64-bit)

HP Envy Pavillion DV7-1450US The silver coating is peeling off of the top shell and trackpad of the computer from the research I have done this is a known issue. I have tried contacting HP support through the web site however I am unable to contact a support person. I would like to see what my options are as I have inhaled the silver flakes on more than one occasion and Ido not believe this is good for my health. Can I be put in contact with someone from support? See attached photo of peeling.

 

Screen Shot 2020-06-07 at 6.03.24 PM.png

1 person had the same question
2 REPLIES 2

‎06-08-2020 08:36 AM

HP Recommended

Hi @aoc103

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎06-10-2020 01:44 PM

HP Recommended

Hello I have yet to see any private message from HP support. Is there any timeline on how long it will take them to contact me.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.