HP Envy touch display not working

[MurreyMint]

Recently my touchscreen has stopped working, i have checked for any updates on windows and with any drivers I have with no change, i have checked pen and touch info and windows is saying that i do not have any touch inputs. I do havetouchscreen as it says ENVY Touchsmart on my screen (top right).

also checking device manager, there is no drop menu which would envolve the touchscreen

Any suggestions would be greatly appreciated.

[Riddle_Decipher]

@MurreyMint I suggest you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:

• If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
• However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: https://hp.care/2yTWjBQ (for details).

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: https://hp.care/2rbrsPQ

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[MurreyMint]

Hey,

Thanks for the help, unfortunately none of this worked, touch screen was not working in BIOS or available into the diagnostic tool. 

This confirms a hardware failure of the touchscreen. Ill see about getting it repaired, although it is quite old now and probably not economical to repair.

[Riddle_Decipher · Accepted solution]

@MurreyMint I'm afraid you are right about this being a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.