HP Envy webcam not found

[cmorris1015]

I am getting an error message on my HP Envy that my webcam can not be found.  I have done everything I know what to do. I do not see a webcam driver in my device manager.  My camera light on my keyboard is lit and it won't go off.  No idea how long this has been like this as I rarely use my webcam.  However, I went to use it for a business meeting the other day and that's when I noticed it wasn't working. 

[ub6424]

Hello @cmorris1015 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the webcam problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[cmm1015]

For some reason I couldn't respond as my original post cmorris1015 so I had to create another user name cmm1015.  Here is the info. 

 OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-OBN8R7U
System Manufacturer HP
System Model HP ENVY x360 Convertible 15m-ee0xxx
System Type x64-based PC
System SKU 9TY28UA#ABA
Processor AMD Ryzen 7 4700U with Radeon Graphics, 2000 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.15, 11/12/2020

[ub6424]

Hello @cmorris1015 / @cmm1015 

Please follow instructions ...

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update 

HP Notebook System BIOS Update

F.19 Rev.A

14.1 MB

Aug 30, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and  install / update

HP Universal Camera Driver

2021.0.19041.14 Rev.A

60.6 MB

Sep 30, 2021

Download

(6) Reboot Windows

(7) Reboot and test

(8) Please report your results