Showing results for 
Search instead for 
Did you mean: 
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
New member
4 2 0 0
Message 1 of 3
Flag Post

HP Envy won't wake up from sleep mode

HP Recommended
Envy 360
Microsoft Windows 10 (64-bit)

[I posted this question on a different board but didn't get any replies, possibly because it was on the wrong board.  I'm reposting it here, as this might be a more appropriate place for this question.]


Okay, I am fully aware that this is a problem that has vexed many other users.  I have spent many hours over the last two months trying to follow the advice of people here, but like many others, nothing is working.


I bought my HP Envy x360 about 8 months ago.  From the very outset, I have had problems with the computer going to sleep after a period of inactivity, and then I can't do anything to wake it up.  Shaking the attached wireless mouse, pressing or using the touchpad or the touchscreen, and hitting every key on the keyboard doesn't work.  Ctrl-alt-delete does nothing.  The only thing I can do it hold down the power button and force it to shut down.


I have verified that the keyboard driver software is updated.  

I have gone to the "choose what the power buttons do" in the control panel and experimented with different settings.

I have changed the power mode/power settings.

I have gone to the Device Manager and checked the keyboard settings.  Indeed, for one of the keyboards listed (there are 3, which I don't understand since I've only ever used the built-in keyboard), I have confirmed that the "allow device to wake up" button is clicked.

I have stayed up to date with all Windows 10 updates.

I have downloaded and installed all recommended HP updates.  I have not installed all the optional updates.

I have updated the BIOS (but that was to try to solve a non-stop fan issue - which I will ask about in another thread).


Despite all these efforts, this still has not solved the not-waking-up problem.  This is rather frustrating.  I will acknowledge that I am not computer savvy at all, but I have done what I can to find solutions on this forum and elsewhere.


Any help?

Level 12
7,692 7,642 335 734
Message 2 of 3
Flag Post
HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

Disable Fast Start-Up.



Was this reply helpful? Yes No
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Mine was doing the same thing. What worked for me was removing all the display drivers then restarting the pc.


In the windows search bar ( lower left corner ) type DEVICE MANAGER. Should display in the results. Select it.

The device manager window should open. Scroll and look for "Display Adapters" Select it to open up the drop-down menu.

Right click on each one and select uninstall. After both are uninstalled restart the pc. It will automatically reinstall the correct display drivers again. 

Hope that helps.



Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation