01-12-2019 11:36 PM
[I posted this question on a different board but didn't get any replies, possibly because it was on the wrong board. I'm reposting it here, as this might be a more appropriate place for this question.]
Okay, I am fully aware that this is a problem that has vexed many other users. I have spent many hours over the last two months trying to follow the advice of people here, but like many others, nothing is working.
I bought my HP Envy x360 about 8 months ago. From the very outset, I have had problems with the computer going to sleep after a period of inactivity, and then I can't do anything to wake it up. Shaking the attached wireless mouse, pressing or using the touchpad or the touchscreen, and hitting every key on the keyboard doesn't work. Ctrl-alt-delete does nothing. The only thing I can do it hold down the power button and force it to shut down.
I have verified that the keyboard driver software is updated.
I have gone to the "choose what the power buttons do" in the control panel and experimented with different settings.
I have changed the power mode/power settings.
I have gone to the Device Manager and checked the keyboard settings. Indeed, for one of the keyboards listed (there are 3, which I don't understand since I've only ever used the built-in keyboard), I have confirmed that the "allow device to wake up" button is clicked.
I have stayed up to date with all Windows 10 updates.
I have downloaded and installed all recommended HP updates. I have not installed all the optional updates.
I have updated the BIOS (but that was to try to solve a non-stop fan issue - which I will ask about in another thread).
Despite all these efforts, this still has not solved the not-waking-up problem. This is rather frustrating. I will acknowledge that I am not computer savvy at all, but I have done what I can to find solutions on this forum and elsewhere.
01-13-2019 03:50 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt. Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)
AND/OR - If you’re using multiple displays, try projecting video to a different monitor. Press the Windows Logo key + P, select a display, and then press Enter.
Disable Fast Start-Up.
Little Boy Blue, come blow your horn.
05-21-2019 08:17 AM
Mine was doing the same thing. What worked for me was removing all the display drivers then restarting the pc.
In the windows search bar ( lower left corner ) type DEVICE MANAGER. Should display in the results. Select it.
The device manager window should open. Scroll and look for "Display Adapters" Select it to open up the drop-down menu.
Right click on each one and select uninstall. After both are uninstalled restart the pc. It will automatically reinstall the correct display drivers again.
Hope that helps.