HP Envy x360 2-in-1 Laptop 13-bf0078TU

[akshreli]

touch pad stopped working

[Raj_05]

Hi @akshreli,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the touchpad on your HP Envy x360 2-in-1 Laptop 13 has stopped working, here are some steps to troubleshoot and possibly fix the issue.

Check Touchpad Enable/Disable Function

• Function Key: Sometimes the touchpad can be disabled by accident using a key combination. Try pressing the Fn key + the touchpad icon key (usually F5 or F6) to enable the touchpad.
• Check in Settings:
  • Go to Settings → Devices → Touchpad and ensure that the touchpad is enabled.

Update or Rollback Touchpad Driver

• Update the Driver:
  • Right-click the Start button and select Device Manager.
  • Expand Mice and other pointing devices.
  • Right-click on your touchpad driver (it might be listed as Synaptics or ELAN), and select Update Driver.
  • Choose Search automatically for updated driver software.
• Rollback Driver:
  • If the touchpad stopped working after a recent update, you can try rolling back the driver.
  • In the Device Manager, right-click the touchpad driver and select Properties.
  • Under the Driver tab, choose Roll Back Driver (if available).

Check for Windows Updates

Make sure your system is fully updated:

• Go to Settings → Update & Security → Windows Update, and check for any pending updates.

Reinstall Touchpad Driver

• Uninstall the current touchpad driver:
  • In Device Manager, right-click on the touchpad driver and select Uninstall device.
  • Restart your computer, and Windows will automatically reinstall the driver.

BIOS Settings

• Restart your laptop and enter the BIOS (usually by pressing Esc or F10 during startup).
• Look for the Touchpad setting and ensure it is enabled.

Perform a Hard Reset

• Shut down the laptop.
• Disconnect all external devices, including the power adapter.
• Press and hold the Power button for about 15 seconds.
• Reconnect everything and power it back on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support