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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-13-2025 02:29 PM - edited ‎12-14-2025 06:40 AM

HP Recommended

Hi,

 

I am unable to use the touchscreen, stylus and audio of my HP envy x360 notebook. I've tried below options:

  1. Updating drivers. No success.
  2. Tried to look for HID touch driver under device manager. No entry found so that I can update.
  3. Tried to perform HP hardware diagnostic using UEFI, only touch pad related option was available under components, nothing for  touchscreen or pen/stylus.
  4. Troubleshooting through HP Hardware diagnostics from GUI.
  5. Setting BIOS defaults.

None of above helped.

My notebook details are as below:

 

Manufacturer: HP
Model: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Product Number: 6P0W1EA#ABU
BIOS Date: 11/10/2025
BIOS Revision: F.45
Processor: 12th Gen Intel(R) Core(TM) i7-1255U (1.70 GHz)
System type: 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display
Operating System: Windows 11 Home
Installed Version: 25H2(10.0.26200)

Operating System: Windows 11 Home
Installed Version: 25H2

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