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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-08-2023 07:01 PM

HP Recommended
Product: HP Envy x 360

Left side hinge of HP Envy laptop broke (no drop or damage). Cannot close the computer or fold into tablet without the screen popping out. Does anyone know how to fix this or who can fix this? Warranty has expired but this issue was not the result of damage to the device.

Category:
1 REPLY 1

‎07-11-2023 12:31 PM

HP Recommended

Hi @KXSTOO,


Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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