HP Envy x360 Touchpad Issue

[agustuscrown]

Hi there

I hope someone can help, please. I have:

HP Envy x360 Convertable 15-bp1xx with Windows 11

A few days ago there was a windows update and suddenly my touchpad started lagging and most functions, even scrolling, stopped working. I have googled and searched and found a bunch of 'solutions'. I tried reinstalling the driver, that didn't work. I tried following other instructions - uninstalling the driver and restarting. I checked the BIOS and can't find the touchpad in there at all.

I am not at a tech level where I can confidently root around the registry or whatever. I really need help with this and I need an idiotproof way.

I hope someone can help! Thank you.

[VikramTheGreat]

Hi @agustuscrown,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I completely understand how frustrating this must be, especially when it started right after an update. Don’t worry, we’ll keep this simple and step-by-step.

Since:

• The issue started after a Windows update 
• The touchpad is lagging/missing functions 
• Driver reinstall didn’t help 

👉 This is most likely a driver or update conflict, not a hardware failure.

Let’s fix it step by step

Step 1: Perform a Hard Reset

(This clears temporary glitches)

1. Turn OFF the laptop 
2. Disconnect the charger and all devices 
3. Press and hold the Power button for 15 seconds 
4. Turn it back ON 

Step 2: Check Touchpad is enabled

1. Press Windows + I → Bluetooth & devices → Touchpad 
2. Make sure: 
   • Touchpad is ON 
   • Sensitivity is not set too low 

Step 3: Roll back the driver (very important)

Since this started after an update:

1. Press Windows + X → Device Manager 
2. Expand: 
   • Mice and other pointing devices 
3. Right-click your touchpad (HID-compliant / Synaptics) 
4. Click Properties → Driver tab 
5. Click Roll Back Driver (if available) 

👉 This restores the previous working version

I hope this helps.

Take care and have an amazing day!