HP Envy x360 case/shell assemby is defective. The hindge to open/close causes screen to break

[SpinGetDizzy]

In searching online and in the community, the number of people with broken laptop shells because of the hinge design seems to be a significant number.  Due to the number of issues, it seems almost impossible to just place the laptop shell.  Anyone have a suggestion for a shell replacement for this model that is reasonably priced?  Does HP have any special programs when a product has a defective design that is resulting in the product becoming unusable?  (Apple has a special program that tracked and replaced my earbuds outside of the warranty due to the number of issues reported causing the sound to be distorted, for example.)  In this case, it seems the hinge is at fault, but the real issue is the supporting structure that the hinge is connected to is not reinforced enough to prevent it from breaking the screen.  I purchased through Costco and I am simultaneously checking with Costco and my (Credit Card used for the purchase) regarding defective product programs.

[Garp_senchau]

@SpinGetDizzy, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a frustrating issue, and I understand your concern about the hinge design on your HP ENVY x360. To better assist you, could you share more details about how the damage occurred? Was it a gradual issue over time, or did it happen suddenly?

Additionally, if possible, please send us a private message with an image of the damage and the serial number of your unit. 

I'll be happy to assist further!

Take care and have a good day. 

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Regards,