HP Envy x360 keyboard no longer working

Edh2 · ‎10-22-2018

The keyboard in my laptop has stopped working. Touch pad doesnt work and light on caps lock does not illuminate when pressed. I downloaded and installed HP UEFI boot diagnostics. Hooked up a USB keyboard, booted up into the diagnostics. I then unplugged the USB keyboard and was able to use the laptop keyboard to run extensive diagnostics. I also ran the keyboard and touchpad diagnostics. All ran with no errors found.

Oh, I have uninstalled and re-installed keyboard drivers from the device manager about 20 times. THIS DOES NOT FIX THE PROBLEM. Befoe I shell out $70 for a new keyboard, I wan to make sure its not a Software glitch. And yes, I have pressed andheld the power button fro over 1 minuted to do a hard reset too. This did not solve problem.

erico · ‎10-22-2018

OK.

While you have the notebook powered on, use a mouse and click on the notification icon in the bottom RH of the screen.

If the notebook is in Tablet mode it will say On and be blue in color. To leave tablet mode, just click on the Tablet mode tile.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Edh2 · ‎10-23-2018

No, this did not work.

Edh2 · ‎10-23-2018

I fixed this problem by disabling the "Intel Integrated Sensors" under System Devices in the device manager. This seems to do the trick ( for now ). The problem began after a recent windows update was pushed out,

Edh2 · ‎10-23-2018

Thanks but that is not the problem. See the actual solution below. Had to disable intel integrated sensors

CTPCW · ‎12-03-2019

Thanks!

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