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MK86
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Message 1 of 2
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Flag Post

HP Envy x360 screen pops out of the frame

HP Recommended
HP Envy x360 convertible 13
Microsoft Windows 10 (64-bit)

Hello, in my HP Envy x360 the screen is sticking out of the frame. It pops out of the frame in bottom right corner. The computer hasn't been used outside home. Screen is working, but I cannot close the laptop, because of this problem. Can you inform me on further actions needed to be taken? Thanks

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MK86

 

I reviewed your post and I understand that the screen is popping out.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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