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- HP Envy x360 stuck in tablet mode, no setting showing up for...

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03-08-2024 09:25 AM
I've seen others with a similar issue, but the fixes on those issues won't work for me as the settings they reference aren't showing up in my settings menu. My laptop is stuck in tablet mode, even after restarting and shutting down multiple times, and flipping the laptop back and forth physically. The only related setting that shows up in the Windows 11 settings menu is the option to hide or show the taskbar. Other similar issues just say to go to Settings>System>Tablet Mode, but even searching for tablet mode yields no results.
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Accepted Solutions
03-10-2024 02:42 PM
Hi @r_hoff,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It seems like you're dealing with a particularly tricky situation with your HP Envy x360 stuck in tablet mode, especially since the usual fixes and settings are not appearing for you. Here are some steps and alternatives you might consider to try and resolve this issue:
Update or Rollback Drivers: Sometimes, the issue might be related to the drivers, especially the ones for your display or sensors that detect the laptop's position. Try updating or rolling back these drivers through Device Manager.
- Right-click on the Start menu and select Device Manager.
- Look for Display adapters and Sensors sections.
- Right-click on the drivers and select Update driver or Properties > Driver > Roll Back Driver if the issue started after a recent update.
Use Windows Troubleshooters: Windows 11 comes with various troubleshooters that can help resolve issues. Although there's no specific troubleshooter for tablet mode, running the Hardware and Devices troubleshooter might help.
- Open Settings (Win + I).
- Go to System > Troubleshoot > Other troubleshooters.
- Run the Hardware and Devices troubleshooter.
Check Group Policy Editor: If your edition of Windows 11 includes the Group Policy Editor, it's worth checking if there's a policy enforcing tablet mode.
- Press Win + R, type gpedit.msc, and press Enter.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Tablet PC > Settings.
- Check if "Turn off automatic learning" or "Turn off tablet mode" settings are configured. If so, set them to Not Configured or Disabled.
Registry Check: Be very careful with this step; creating a system restore point before proceeding is advisable. You can check the registry to ensure tablet mode isn't being forced.
- Press Win + R, type regedit, and press Enter.
- Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell.
- Look for a DWORD value named TabletMode. If it's set to 1, try changing it to 0. If it doesn't exist, you might not need to do anything here.
Windows Updates: Check if your system is missing any updates, as a newer update might resolve this issue.
- Go to Settings > Update & Security > Windows Update and check for updates.
Contact HP Support: If none of the above steps work, the issue might be hardware-related or require a specific fix from HP. Contacting HP support or visiting a service center could provide a resolution based on diagnostics that can be performed on your device.
System Restore or Reset: As a last resort, consider using System Restore to revert your computer back to a state before the issue began, or perform a system reset while keeping your files intact.
- For System Restore, search for "Create a restore point" in the Start menu, open it, select System Restore, and follow the prompts.
- For a system reset, go to Settings > System > Recovery, and under Reset this PC, select Get started and follow the on-screen instructions, choosing to keep your files.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support
03-10-2024 02:42 PM
Hi @r_hoff,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It seems like you're dealing with a particularly tricky situation with your HP Envy x360 stuck in tablet mode, especially since the usual fixes and settings are not appearing for you. Here are some steps and alternatives you might consider to try and resolve this issue:
Update or Rollback Drivers: Sometimes, the issue might be related to the drivers, especially the ones for your display or sensors that detect the laptop's position. Try updating or rolling back these drivers through Device Manager.
- Right-click on the Start menu and select Device Manager.
- Look for Display adapters and Sensors sections.
- Right-click on the drivers and select Update driver or Properties > Driver > Roll Back Driver if the issue started after a recent update.
Use Windows Troubleshooters: Windows 11 comes with various troubleshooters that can help resolve issues. Although there's no specific troubleshooter for tablet mode, running the Hardware and Devices troubleshooter might help.
- Open Settings (Win + I).
- Go to System > Troubleshoot > Other troubleshooters.
- Run the Hardware and Devices troubleshooter.
Check Group Policy Editor: If your edition of Windows 11 includes the Group Policy Editor, it's worth checking if there's a policy enforcing tablet mode.
- Press Win + R, type gpedit.msc, and press Enter.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Tablet PC > Settings.
- Check if "Turn off automatic learning" or "Turn off tablet mode" settings are configured. If so, set them to Not Configured or Disabled.
Registry Check: Be very careful with this step; creating a system restore point before proceeding is advisable. You can check the registry to ensure tablet mode isn't being forced.
- Press Win + R, type regedit, and press Enter.
- Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell.
- Look for a DWORD value named TabletMode. If it's set to 1, try changing it to 0. If it doesn't exist, you might not need to do anything here.
Windows Updates: Check if your system is missing any updates, as a newer update might resolve this issue.
- Go to Settings > Update & Security > Windows Update and check for updates.
Contact HP Support: If none of the above steps work, the issue might be hardware-related or require a specific fix from HP. Contacting HP support or visiting a service center could provide a resolution based on diagnostics that can be performed on your device.
System Restore or Reset: As a last resort, consider using System Restore to revert your computer back to a state before the issue began, or perform a system reset while keeping your files intact.
- For System Restore, search for "Create a restore point" in the Start menu, open it, select System Restore, and follow the prompts.
- For a system reset, go to Settings > System > Recovery, and under Reset this PC, select Get started and follow the on-screen instructions, choosing to keep your files.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support