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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)
Microsoft Windows 10 (64-bit)

I bought the HP ENVY x360 about 3 weeks ago and things have been going well until I started to use my laptop to stream. I noticed when using streaming services like amazon prime video, Netflix, Hbo max, and others that it will start and stop playing ranging from anywhere to a couple seconds to a couple minutes. For example, I will pause an episode and 5 seconds later it resumes on its own. This problem is very frequent and makes it nearly impossible to watch anything on my laptop. I'm almost 100% certain this is not an internet problem. I also turned off the touch screen to see if that would help which I think it did stop for a couple days but it's very possible there's no true correlation there. 

1 REPLY 1
HP Recommended

@Logan42 

 

Normally that low buffer when streaming. Do you know what is the speed of your network ? Please try the following fixes first

 

                  https://www.satelliteinternet.com/resources/how-to-stop-buffering/

 

Regards.

BH
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