HP Envy17 HDMI output seems not be sharp at 1080p (1920x1080)

[jarkky]

It looks that if I select 1080p mode the 2nd monitor (HUG32 LT32 Smart Tv) connected to the HDMI has no sharp image:

Here is selected 2nd monitor FHD 1080p mode:

And here is selected 2nd monitor HD 768p mode:

So it can be seen that the left and/or right edge between display 1 and display 2 is not straight if they use different modes.

So both displays should be in the same FHD mode (1080p) to have straight edge and 'continuous' display area.

Then if I chose 1080p for 2nd monitor the image is not sharp any more.

TABLE 1.

LAPTOP       HUG32            RESULT

FHD              FHD1080p     HUG32 image is not sharp

FHD              HD768p          Left/right edge in joint display is not straight

Before initiate any warranty with HP or HUG I should know which one is failed here to produce sharp image for the 1080p mode. Do you have any suggestions? Maybe just using HDMI to VGA adapter is needed?

Below is the 1080p comparison. The 1080p shows much worse at the HUG32 screen than on the laptop screen:

According to the HP ENVY SPEC sheet, the 1080p mode or up to 4095x2160p is supported:

And there is mentioned HDMI to VGA adapter:

Any ideas if this adapter is required to display the FHD 1080p mode sharply?

Any other suggestions what is wrong here?

I should probably bring both the HP Envy and HUG32 to the local HP service center at IECC for them to determine,

where the fault point is before proceeding to the next check / task.

Also there is related issues in Netflix playing as below:

It says the Google-Chrome could play only up to 720p if used in Linux...

Windows10Pro case it plays the Netflix very well though even with the Google-Chrome in 1080p mode.

[Echo_Lake]

@jarkky
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

• Right-click the desktop, and then click Display settings or Screen resolution. If you have more than one display, click the image of the display you want to adjust. On the Resolution drop-down menu, select the desired resolution, and then click Keep changes, OK, or Apply.

Click here: https://support.hp.com/in-en/document/c00183633 to know more about Changing the Screen Resolution.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jarkky · Accepted solution]

It looks the problem is in the display itself. What was bought as FHD (1080p) seems had arrived as HD (768p).

Which at the moment looks some type of fraud or mistake in packing the display in the wrong cartoon, because also in the cartoon it says FHD1080p.

There is 2 model of this display HUG32 LT32 (1080p) and HUG LT32-Smart (768p) and it looks they had sent me the HUG LT32-Smart (768p) inside the HUG LT32 (1080p) cartoon:

[Echo_Lake]

@jarkky

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.