HP G42 Laptop : black stripe on right side screen

[Mahesh220]

My Laptop has a typical problem. Right side of the screen has a black stripe. Size gets reduced. Resolution is set to the recommended value. I have tried all troubleshooting but nothing works. Kindly help.

[The_Fossette]

@Mahesh220,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you boot to the BIOS by tapping the F10 on startup and check whether you are able to duplicate the issue in BIOS.

Also, try connecting an external monitor to the computer (if available) and check whether the display is working fine on the external monitor.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Mahesh220]

Thanks for the support.

I tried with BIOS boot and found that the issues remains ( screen has black stripe on right side).When connected to external display the external display is normal there is no problem.

[Echo_Lake]

@Mahesh220

Thank you for posting back.

This sounds like hardware related issue with the display, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.