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‎03-01-2021 09:21 PM

HP Recommended
Product: HP 17” Touch Laptop
Operating System: Microsoft Windows 10 (64-bit)

As previously reported, the hinge on the left side of my HP 17” touchscreen broke and now the left side of the screen has begun to lift away. Apparently this is a known problem with this model. 

2 people had the same question
3 REPLIES 3

‎03-02-2021 11:24 AM

HP Recommended

Yes If Laptop hinges are right, you must be careful, high chances that Laptop Display may Damage. Open the screen from middle to avoid max damage, visit nearest HP Service center, to get solution  replacement

Laptop Repair World
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‎03-02-2021 06:19 PM

HP Recommended

The hinge is already broken. The nearest HP repair center is 300 miles away. Do you have a teleporter? 

Any HP personnel on? Need to see if HP is taking responsibility for this design defect? 

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‎03-03-2021 01:43 PM

HP Recommended

@Carmen1974

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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