HP IR Camera as video capturing device

[faraz_0-1]

Hello there!
I have an HP Spectre x360 convertible. Under device manage>Cameras, it says I have an HP FHD camera and an HP IR camera. Once, after a restart, all drivers had been removed and so while trying to get the camera feed I was actually displayed black-and-white video even in dark. Now I am wondering if its possible to do that again but in a controlled manner, perhaps an application or some registry editing to switch between the FHD camera and the IR camera.

[Nirvana_95]

Hi @faraz_0-1

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing webcam-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Let's try this step Uninstall and reinstall the IR camera driver:

Reinstalling the IR camera driver might resolve the issue. Uninstall the driver in Device Manager, and then reinstall the driver from HP Customer Support.

Using the search box on the taskbar, search for and open Device Manager.

In the Device Manager window, double-click Imaging devices, right-click the name of the IR camera, and then select Uninstall device.

Select Delete the driver software for this device, and then click Uninstall.

Go to HP Customer Support, and then enter your PC model number.

On the Software and driver results page for your PC model, download and install the driver for the IR camera.

Restart your PC by shutting it down and then manually turning it on to see if Windows Hello Face Recognition works. If the issue persists, continue to the next step.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.