HP Laptop 15s-du2078TU Camera [HP Truevision HD] is getting grey/black screen only

[AM20201]

I have recently purchased this computer laptop. Its camera is not capturing image/video. I have troubleshooted everything mentioned in the page below:

https://support.hp.com/in-en/document/c03430151

The camera installed on this laptop is HP Truevision HD.

Kindly help. I require the camera as I'm attending online classes.

[sandytechy20]

@AM20201

Welcome to the HP support community.

You might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.