HP Laptop 15s-fq4577sa not connecting to Dell USB-C Monitor when connected with USB-C cable

[Debbie_ST]

 HP Laptop 15s-fq4577sa not connecting to Dell USB-C Monitor when connected with USB-C cable. 

The Dell Monitor says it is scanning for a signal, then comes up with "No HDMI 2 Cable - the display will go into Standby Mode... " 

From the Dell monitor user manual I understand it should connect to the laptop for display using supplied USB-C cable :  "This port supports DisplayPort Alternate Mode (DP1.2 standard only)".

If I connect the two using an HDMI cable they work together as expected. 

If I connect an OWL to my laptop using the USB-C port, the OWL and laptop work as expected - sound, video and share screen options all work. 

I followed the install instructions, connecting the USB-C cable to the laptop while both the laptop and monitor were switched off. 

Should this laptop be compatible with the monitor using the USB-C cable? Is there a setting somewhere I have not set correctly? 

Thank you,

[resistencia · Accepted solution]

Hi @Debbie_ST 

the issue is that the laptop does not have USB-C port compatible with DisplayPort, it does not transmit image, can only use dock

DisplayLink Products list | Synaptics

This dock, through software and hardware, allows the use of an external monitor.

[Debbie_ST]

Cheers, I couldn't find the information about the DisplayPort capabilities of the laptop, but I did wonder if it wasn't compatible. I have ordered an HDMI cable, so all will be good, Ta. 

[resistencia]

Hi,

Check if you have access to this link, it shows the laptop specifications.

8A6M0EA.pdf (hp.com)