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‎04-19-2023 10:44 AM

HP Recommended
Operating System: Microsoft Windows 11

When connecting the HP USB-C Hub to my laptop and then connecting my HDMI to my monitor, I get the following message, "Display connection might be limited.  Make sure DisplayPort device your connecting is supported by your PC."

 

I get no video.  

When I connect to my OLD Dell Laptop, the Hub and Monitor work.

 

Any suggestions?

Thanks

Category:
1 REPLY 1

‎04-19-2023 01:18 PM

HP Recommended

@TheFarmboy 

 

Its specs

 

              https://www.hp.com/us-en/shop/pdp/hp-laptop-17-cn3097nr#techSpecs

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
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