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HP Recommended
HP Pavilion Power 15-bc350sa
Microsoft Windows 10 (64-bit)

Hi,

 

I'm having an issue with the monitor on my HP Pavilion Power 15-bc350sa Laptop.  I use my laptop normally and then all of a sudden the screen goes all blurry and fuzzy, with different colour/grey lines (Please see image below). I then try to start moving the screen to make it come back on again, so I'm not sure if it's a loose cable.  I've had the laptop for under 3 years and it's only just started to happen for the past week. 

 

I would be grateful for any support.  Thanks.

 

20200819_200026.jpg

1 REPLY 1
HP Recommended

@WillTsan

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

this seems to be an issue with the LCD cable. I suggest you contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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