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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Laptop Resolution is too Low with Bad Quality Graphics

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09-18-2022 08:49 AM
Hello there, I am using an HP Notebook 15s, fq501nia, Ci7 12th generation, with Intel Iris Xe Graphics. I have Windows 11 Installed.
The problem is that the laptop graphics is way too weak, bad in quality! Though I have tried my best to find any available drivers, BIOS update and try restarting for several times.
But I am unable to find any solution. This is causing so much problem for me because even I can't see the text properly for example in the below image you can see the text pixelating:
I don't know what should I do with this problem. Can somebody please suggest me any solution for this problem. If someone else is facing the same problem I mean that this model has a pre-built-in display issue?
09-18-2022 09:22 AM
Hello @JavaNerd
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <device manager>
- Expand <Display adapters>
- Expand <Monitors>
--->>> Send screenshot
(3) Please report your results
09-18-2022 01:17 PM
OS Name: Microsoft Windows 11 Pro Version: 10.0.22000 Build 22000 System Model: HP Laptop 15s-fq5xxx System SKU: 6G3Q3EA#BH5 Processor: 12th Gen Intel(R) Core(TM) i7-1255U, 1700Msz, 10 Core(s), 12 Logical Processor(s) BIOS Version/Date: AMI F.11, 13/06/2022 |
Display Adapters/Monitors:
Here is all the info you asked for @Ub6424
09-18-2022 11:47 PM
Hello @JavaNerd
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install
Intel Chipset Installation Utility and Driver | 10.1.18950.8297 Rev.A | 0.5 MB | Jan 25, 2022 | Download |
Intel Dynamic Tuning Processor Participant Driver | 1.0.10701.24404 Rev.A | 13.8 MB | Jan 25, 2022 | Download |
Intel Management Engine Interface (MEI) Driver | 2210.2.80.0 Rev.B | 1.6 MB | Jul 28, 2022 | Download |
Intel Serial IO Driver | 30.100.2148.1 Rev.A | 0.8 MB | Jul 28, 2022 | Download |
(3) Reboot Windows
(4) Download and install
Intel Gaussian and Neural Accelerator Driver | 03.00.00.1400 Rev.A | 0.6 MB | Jan 25, 2022 | Download |
Intel Human Interface Device (HID) Event Filter Driver | 2.2.1.386 Rev.A | 0.6 MB | Jan 25, 2022 | Download |
Intel High-Definition (HD) Graphics Driver | 30.0.101.1660 Rev.B | 621.1 MB | Jul 27, 2022 | Download |
(5) Reboot Windows
- Log in to Windows
- Wait a few minutes
(6) Shutdown Windows ( No Sleep / No Hibernate )
(7) Disconnect charger
(8) Press and hold <power> button for 30 seconds
(9) Connect charger
(10) Start Windows and <test your notebook>
(11) Please report your results