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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9Y3AV)

Hello there, I am using an HP Notebook 15s, fq501nia, Ci7 12th generation, with Intel Iris Xe Graphics. I have Windows 11 Installed.

The problem is that the laptop graphics is way too weak, bad in quality! Though I have tried my best to find any available drivers, BIOS update and try restarting for several times.

But I am unable to find any solution. This is causing so much problem for me because even I can't see the text properly for example in the below image you can see the text pixelating:

 

JavaNerd_0-1663512368189.png

 

JavaNerd_1-1663512382835.png

 I don't know what should I do with this problem. Can somebody please suggest me any solution for this problem. If someone else is facing the same problem I mean that this model has a pre-built-in display issue?

JavaNerd_2-1663512492099.png

 

3 REPLIES 3
HP Recommended

Hello @JavaNerd 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System Model: HP Laptop 15s-fq5xxx

System SKU: 6G3Q3EA#BH5

Processor: 12th Gen Intel(R) Core(TM) i7-1255U, 1700Msz, 10 Core(s), 12 Logical Processor(s)

BIOS Version/Date: AMI F.11, 13/06/2022

 

Display Adapters/Monitors:

JavaNerd_1-1663528576746.png

 

Here is all the info you asked for @Ub6424

 

HP Recommended

Hello @JavaNerd 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 25, 2022Download

Intel Dynamic Tuning Processor Participant Driver

1.0.10701.24404 Rev.A13.8 MBJan 25, 2022Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.B1.6 MBJul 28, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.A0.8 MBJul 28, 2022Download

 

(3) Reboot Windows

(4) Download and install

Intel Gaussian and Neural Accelerator Driver

03.00.00.1400 Rev.A0.6 MBJan 25, 2022Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.386 Rev.A0.6 MBJan 25, 2022Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1660 Rev.B621.1 MBJul 27, 2022Download

 

(5) Reboot Windows 

- Log in to Windows

- Wait a few minutes

 

(6) Shutdown Windows ( No Sleep / No Hibernate )

(7Disconnect charger

(8Press and hold <power> button for 30 seconds

(9Connect charger

(10) Start Windows and <test your notebook>

(11) Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.