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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-18-2022 08:49 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y3AV)

Hello there, I am using an HP Notebook 15s, fq501nia, Ci7 12th generation, with Intel Iris Xe Graphics. I have Windows 11 Installed.

The problem is that the laptop graphics is way too weak, bad in quality! Though I have tried my best to find any available drivers, BIOS update and try restarting for several times.

But I am unable to find any solution. This is causing so much problem for me because even I can't see the text properly for example in the below image you can see the text pixelating:

 

JavaNerd_0-1663512368189.png

 

JavaNerd_1-1663512382835.png

 I don't know what should I do with this problem. Can somebody please suggest me any solution for this problem. If someone else is facing the same problem I mean that this model has a pre-built-in display issue?

JavaNerd_2-1663512492099.png

 

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