HP Laptop touch pad

[captfarmer]

I literally HATE the touch pad on this HP laptop! It is absolutely the most difficult device I have ever had to use in over 40+years in the computing industry including being president of a computer consulting company!!!!!

Is there any way to make the touch pad function CORRECTLY as a mouse/pointing device or do I need to scrap this laptop and go with another brand?

[Jeet_singh]

@captfarmer,

Thank you for posting your query on HP Community,

Did you reinstall the touchpad drivers from the device manager?

Was the update attempted from the HP website or the HP Support assistance?

Did you check if an alternate or external mouse works without these issues?

If you haven't, I recommend you try the below steps:

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

Attempt using an alternate/external mouse. 

(If that works when the touchpad is disabled on Synaptics software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."

 
Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Next thing, I would suggest here is to update the Bios, Chipset and touchpad drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

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