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‎05-08-2024 10:04 AM - last edited on ‎05-08-2024 12:40 PM by Retired

HP Recommended

Hi,

I have the HP MPP 2.0 tilt pen with an HP envy 13"notebook.

The pen worked initially but now does not. I have looked on HP support to pair the pen again (cant remember how I did it last time but know it took ages) and the information is useless.

The touchscreen on the notebook is also unresponsive although in diagnostics the touchscreen works perfectly.

I think the touchscreen issue will resolve when I can pair the pen and get it working again but HOW???

The HP videos shows a pen with a button on top which this one does not have.

Category:
2 REPLIES 2

‎05-08-2024 07:18 PM

HP Recommended

@Kath1782 

 

What is your HP envy 13"notebook. machine ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎05-09-2024 06:05 AM

HP Recommended

Product ID is 7D7J9EA#ABU running Windows 11 Home 64-bit Version: 22631.3527

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