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‎09-09-2022 04:42 PM

HP Recommended
Product: HP Notebook - 14-dk0736ms
Operating System: Microsoft Windows 11

My laptop HDMI port suddenly stopped displaying to the external monitor. Still works on the small screen, but no display. Can the HDMI port be replaced, or do I have to get a new laptop?

Category:
9 REPLIES 9

‎09-09-2022 04:59 PM

HP Recommended

Hello @argenthrus 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-10-2022 07:03 AM

HP Recommended

As requested:

 

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model HP Laptop 14-dq2xxx
System SKU 383K9UA#ABA
BIOS Version/Date AMI F.21, 3/21/2022

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‎09-10-2022 07:50 AM

HP Recommended

Hello @argenthrus 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A22.1 MBAug 5, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

( If any error occurs continue with next one ... )

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.B0.6 MBMar 24, 2022Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10700.22502 Rev.C15.2 MBMar 24, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D18.3 MBJul 28, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.B0.8 MBMar 24, 2022Download

Intel Gaussian and Neural Accelerator Driver

03.00.00.1400 Rev.C0.6 MBMar 24, 2022Download

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

 

(5) Reboot 

(6) Download and install/update

Realtek High-Definition (HD) Audio Driver

6.0.9366.1 Rev.D202.4 MBJul 28, 2022Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1660 Rev.B621.1 MBJul 27, 2022Download

 

(7) Reboot and test again

(8) Please report your results

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‎09-11-2022 10:15 AM

HP Recommended

Downloaded and installed all of the drivers listed above in the order you specified. No change, the HDMI out is still not working?

What's next?

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‎09-11-2022 12:06 PM

HP Recommended

Hello @argenthrus 

 

(1) Download and install/update

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

- Perform <all> tests

 

(2) Please report your results ( error messages, screenshots )

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‎09-11-2022 08:04 PM

HP Recommended

Ran every test on the panel, everything passed. Still no HDMI output to my external monitor. What's next?

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‎09-12-2022 12:22 AM

HP Recommended

Hello @argenthrus 

 

Does <external montor> work with another computer using HDMI cable ?

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‎09-12-2022 07:11 PM

HP Recommended

Yes, I have 2 laptops connected to a TESmart  KVM switch and an ASUS monitor. I can switch the cables on the laptops and everything works as expected. The keyboard and mouse work on this laptop, just no picture. Until a week before my first post on this forum, the system had been working flawlessly for over a year.

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‎09-12-2022 10:02 PM

HP Recommended

Hello @argenthrus 

I suspect the HDMI socket is broken on at least one solder point to motherboard or is damaged internally. 

 

Kind regards

 

 

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