HP Notebook-15-ba009dx will not connect to projector

[proberts042]

Computer sees the projector but will not connect. Followed all the steps to connect but Epson projector does not recognize the computer.

[The_Fossette]

Hi @proberts042

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues connecting the laptop to your projector.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

http://hp.care/2r0EY6m

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[proberts042]

Thanks for helping me.

I do not seem to have an Advanced Display Settings option on my Display Settings dialog box. And when I select Detect the response is Didn't detect another display.

[The_Fossette]

Hi @proberts042

I would like to know how is the projector connected to the computer?

Please helps with the above information so that I can provide you a more accurate solution.

Take care.

Cheers!

[proberts042]

Connected using USB cable or HDMI cable.

[The_Fossette]

Hi @proberts042

I recommend you to go projector menu and then input control and select input/source as HDMI and check if it helps.

Let me know how it goes.

[proberts042]

I have done what you suggested with both the usb cable and the hdmi cable. Still will not connect. The projector does recognize which connection I am using, but will not display the desktop. 

Sorry. I know this does not help. I can use the projector with both cables on a computer that is using Windows 7 OS. Connects and works just fine.

[The_Fossette · Accepted solution]

Hi @proberts042

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care!

Cheers!