• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎03-06-2021 07:23 PM

HP Recommended
Product: HP Notebook 15-dy1071wm
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Notebook 15-dy1071wm and I am trying to connect a HP USB Type-C Dock G5, so I can have 2 additional Monitors. My laptop can see the Docking station and can be turned off and on by it, but I cant get anything to come up on my external monitors which I have connected by display ports to hdmi connections. I get a windows warning that my "Display connection might be limited". I read in forums about DisplayPort Alt Mode. Would this somehow be my problem, or does anyone have any suggestions? I have a HP Zbook from work and it will work on the Dock just fine so I would Imagine its something on my laptop that needs to be configured unless for some reason its not compatible. Thanks for any help!

1 REPLY 1

‎03-06-2021 10:10 PM

HP Recommended

@Mcmattyo 

 

Its specs

     https://support.hp.com/au-en/document/c06469325

 

It has  1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which is NOT compatible with the HP USB-C Gen 5 dock, full stop.

 

The dock clearly says "For USB-C™ functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C™ port" which your machine does NT have.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.