HP Omen 15 Laptop LCD Backlight is semi-functioning & often blackout

[Jouru]

I recently got the HP OMEN 15 Laptop and after using it for medium workload ( 3D Modelling & Design + Gaming) for about a month, The Screen suddenly got very dark and changing the brightness did not do anything. The screen would flicker on and off but later I realize that the screen is still loading pixels but it is just very dim. I do not carry it around a lot nor do I move the monitor hinge due to the current pandemic so I don't think It is possible I could have damage it?

What I have tried to do:

Attempted Booting in Safe Mode

Rollback Updates

Uninstall and reinstall drivers

Check for Updates

Full Reset 

Is it likely a hardware issue? and how do I prevent this from happening again?

[iomare · Accepted solution]

Hi,

It can happen. Is the screen also dark in BIOS?

If the notebook is under warranty you should contact HP directly

You can identify your notebook in the link below and get contact options

https://support.hp.com/sg-en/contact/laptops

If not under warranty and you want a guide on how to replace the screen let me know.

Hope it helps,

David

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Please click on accept as solution if answered your question

[Jouru]

The Screen is also dark in BIOS. Thank you for the fast response, I'll contact HP immediately

[iomare]

You're welcome.

Take care,

David

https://www.youtube.com/watch?v=O3sXlRZxPRY