HP Omen Transcend 14-fb0012na screen glitches

[Ayaan124]

Hi all,

My 3 month old HP omen transcend screen keeps glitches and I'm not sure why. It doesn't do it when I am in the bios or any other things but only happens in windows. 

Kind regards

 

[Max3Aj]

@Ayaan124, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It looks like you're dealing with a software or driver-level issue, especially since the screen glitching only occurs within Windows and not in the BIOS. That’s a key clue.

Here are a few steps you can take to diagnose and fix the issue on your HP Omen Transcend 14-fb0012na:
Here’s a comprehensive guide to troubleshoot graphics issues on your HP laptop, especially if you're experiencing glitches or display problems:

✅ Step-by-Step Troubleshooting

Check Graphics Drivers

• Open Device Manager: Right-click the Start button and select Device Manager.
• Expand Display Adapters: Look for both Intel and NVIDIA graphics.
• Update Drivers: Right-click on each and choose Update driver.
  • Alternatively, you can download the latest drivers directly from:
    • Intel Graphics Driver
    • NVIDIA Driver Download
• Clean Install: If issues persist, use Display Driver Uninstaller (DDU) in Safe Mode to completely remove existing drivers before reinstalling.

Run HP Hardware Diagnostics

• Boot Diagnostics: Press Esc on startup, then press F2.
• Run System Tests: Focus on the Display Test and System Extensive Test to check for hardware issues.

Disable Hardware Acceleration in Apps

If glitches occur in specific applications (like Chrome, YouTube, or Discord):

• For Chrome:
  • Go to Settings → System → Toggle off "Use hardware acceleration when available".
• For other apps: Check their settings for similar options to disable hardware acceleration.

Check for Windows Updates

• Update Windows: Go to Settings → Update & Security → Windows Update and ensure you have the latest updates.
• HP Support Assistant: Open it and install any pending updates, especially for graphics or firmware/BIOS.

Try a Clean Boot

This helps identify if background services are causing the issue:

• Open msconfig: Press Windows + R, type msconfig, and press Enter.
• Disable Services: Under the Services tab, check Hide all Microsoft services, then click Disable all.
• Disable Startup Apps: Go to the Startup tab, open Task Manager, and disable all startup apps.
• Reboot: Restart your laptop and see if the issue persists.

Check Display Refresh Rate & Scaling

• Right-click Desktop: Select Display settings.
• Advanced Display Settings: Ensure the refresh rate matches your display specifications (likely 120Hz).
• Scaling: Set scaling to 100% or 125% and check if flickering reduces.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support