HP Omen wont connect to two external monitors at the same time

[MattJUK]

I'm trying to connect two external displays to my HP Omen, one through the existing HDMI port and one with the HDMI cable connected to the USB C port with an adapter.  

However, when i goto settings and try to select extend to the 3rd screen from the multiple displays drop down, i get this error message:

"the display settings could not be saved. please try an different combination of display settings"

The 3rd display then auto defaults to disconnect this display in the dropdown.

Any suggestions on how to have all 3 monitors displaying different windows?   or is this not possible?

[Riddle_Decipher]

@MattJUK The answer to your query depends on your response to the below note:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

This information would help me identify what kind of ports were shipped with your device and if the USB supports video conversion.

P.S: Welcome to HP Community 😉

Keep us posted,

And the answer to the above question will help me, help you!

if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[MattJUK]

I'm using an HP Omen Laptop 15-dh0xxx 

[MattJUK]

Graphics card - NVIDIA GeForce GTX 1660 Ti

[Riddle_Decipher]

@MattJUK I'm afraid you'll need to be more specific than this: HP Omen Laptop 15-dh0xxx 

Here's a few examples:

Awaiting your response!

Good luck.

[MattJUK]

Is this the info you need..?

[Riddle_Decipher]

@MattJUK Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

The image you've shared is of a low quality and is not visible, I would appreciate if you could use the above link and then, write down the product name, so I can help you out.

[MattJUK]

OMEN by HP Laptop 15-dh0xxx

Product number   9CS08EA#ABV

Serial number   CND9461QLP

[Riddle_Decipher]

@MattJUK I appreciate the details, here's the list of your product's specifications and what it supports:

• 1 USB 3.1 Gen 2 Type-C™ with Thunderbolt™ 3 (40 Gb/s signaling rate, DisplayPort™ 1.4, HP Sleep and Charge);
• 3 USB 3.1 Gen 1 Type-A;
• 1 HDMI;
• 1 RJ-45;
• 1 headphone/microphone combo;
• 1 microphone;
• 1 AC smart pin;
• 1 Mini DisplayPort™

With this list, you should be able to connect two external monitors, one via HDMI and the other either via the mini display port or the USB to Display port converter.

For Alt mode offered for your USB Type-C port: click here

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[MattJUK]

I've tried connecting via USB and the USB-c port to hdmi with adapters, but neither works. Neither option allows me to extend to the second monitor.  

Any other suggestions?