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- HP Pavilion 15 -CS3153CL Laptop randomly getting black scree...

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09-09-2022 06:56 PM
I have a HP Pavilion - 15 - CS3153cl and randomly the screen will start to flicker and then I get a black screen with white lines. It will eventually go away but it is stating to happen more often. The warranty ended this last March 2022. I am thinking its the Video Card. I am including a Picture of what I am seeing. It Works Fine otherwise.
09-15-2022 12:57 PM
Hi @oaktreelvr
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing display-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
What happens when you connect an external TV or a monitor to your system? Do you see the same issue on an external monitor?
I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899
Hope this helps! Keep me posted.
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