HP Pavilion 15-eg2000 freezes with bluish-black screen after few minutes of inactivity (Windows 11)

[Dibyendu7]

Hello HP Team,

I’m using an HP Pavilion Laptop PC 15-eg2000 (Product ID: 4U8D6AV) running Windows 11 with Intel graphics.

Whenever my laptop stays idle for around 5–6 minutes, the screen turns bluish-black and becomes completely unresponsive. The power light remains on, but no key or touchpad action wakes the screen — I have to force restart the laptop using the power button each time.

Here’s what I’ve already tried:

• Set Sleep and Display timeout settings to Never

• Disabled Fast Startup

• Ran powercfg -h off to disable Hibernation and Hybrid Sleep

• Verified that BIOS and all drivers (graphics, chipset, etc.) are up to date

• Updated Windows 11 to the latest version

Despite this, the issue still continues. I suspect it may be related to Modern Standby (S0 Low Power Idle) or a display power management issue.

Could you please guide me on how to permanently fix this or suggest if there’s any specific BIOS configuration or firmware update addressing this issue for my model?

Thank you in advance for your help!

[Hawks_Eye]

Hi @Dibyendu7 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m really sorry this keeps happening—especially when your HP Pavilion 15-eg2000 should be resting quietly during idle time. Since you’ve already disabled sleep, hibernation, and updated all drivers, the persistent bluish-black freeze likely stems from a Modern Standby (S0 Low Power Idle) conflict or a display power state lock. Let’s walk through how to fully stabilize it.

Step-by-step actions to fix freezing after inactivity

Update BIOS and firmware manually

• Visit HP’s official driver page:
  HP Pavilion 15-eg2000 – Drivers & BIOS
• Download and install the latest BIOS, firmware, and Intel Management Engine Interface
• Restart after each installation

Disable Panel Self Refresh and Display Power Saving

• Open Intel Graphics Command Center
• Navigate to Power Settings
• Turn off Panel Self Refresh and Display Power Saving Technology
• These features can cause display lockups during idle periods

Create a custom power plan

• Go to Control Panel > Power Options
• Click Create a power plan
• Choose High Performance, then customize:
  • Turn off display: Never
  • Sleep: Never
  • USB selective suspend: Disabled
  • PCI Express > Link State Power Management: Off

Run HP Diagnostics

• Restart and press Esc repeatedly, then press F2
• Run System Tests > Extensive Test
• This checks for thermal, memory, and display controller faults

Check for Modern Standby configuration

• Open Command Prompt as Administrator
• Run: powercfg /a
• If S0 Low Power Idle is listed, note that this mode is active
• While it cannot be disabled without registry edits, you can minimize its impact by keeping sleep and hibernation disabled and using the custom power plan above

Additional HP resource

• HP Notebooks – Troubleshooting Black Screen Issues

This guide includes illustrations and advanced steps for resolving display lockups and power state freezes.

Let me know if the issue persists after these adjustments or if you'd like help verifying BIOS settings. I’ll continue supporting you with precision and care, and we’ll make sure your system remains stable and responsive.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Dibyendu7]

Hi @Hawks_Eye,

Thank you for your detailed guidance earlier. I have carefully followed all the steps you mentioned:

• Disabled sleep and hibernation completely

• High Performance power plan with PCIe Link State Power Management turned off

• Updated BIOS, Intel Management Engine Interface, and all available drivers from the HP official support page

• Ran HP Hardware Diagnostics (Extensive Test) – no issues found

Despite completing all these steps, my HP Pavilion Laptop PC 15-eg2009TU (Windows 11, version 25H2) still freezes with a bluish-black screen after a few minutes of inactivity. The power light stays on, but the system becomes completely unresponsive, and I have to force restart every time.

I also noticed that the HP support page lists BIOS and driver updates only up to Windows 11 version 24H2, while my system is already on 25H2. Could this version mismatch be contributing to the problem?

Please let me know if there is any upcoming BIOS or firmware update optimized for Windows 11 25H2, or if there’s any other step I can try to stabilize the system.

Thank you for your continued support!

Best regards,
Dibyendu

[Hawks_Eye]

@Dibyendu7 

Thank you for your detailed follow-up—it’s clear you’ve been methodical and persistent, and I’m sorry this issue continues despite your efforts. The transition to Windows 11 25H2 introduces deeper power management changes, and your system’s current BIOS may not yet be optimized for them. 

The freezing issue on your HP Pavilion 15-eg2009TU running Windows 11 25H2 may stem from a mismatch between the OS version and available firmware support. 

Since HP’s driver page currently lists updates only up to 24H2, the system may be encountering low-power idle state conflicts. You can stabilize it by disabling Modern Standby behavior and monitoring for upcoming BIOS updates.

Let’s walk through a few additional steps to help you regain full stability.

Additional steps to stabilize your Pavilion 15-eg2009TU

 

1. Confirm Modern Standby mode

• Open Command Prompt as Administrator.
• Run: powercfg /a
• If S0 Low Power Idle is listed, your system uses Modern Standby.
• While this mode cannot be disabled without registry edits (which we’ll avoid), you can minimize its impact by:
  • Keeping Sleep and Hibernate disabled.
  • Using a custom High Performance power plan with USB selective suspend and PCIe Link State Power Management turned off.

 

2. Disable Panel Self Refresh and Display Power Saving

• Open Intel Graphics Command Center.
• Go to Power Settings.
• Turn off Panel Self Refresh and Display Power Saving Technology.
• These features can cause display lockups during idle periods.

 

3. Check for upcoming BIOS updates

• Visit the official HP driver page for your model:
  HP Pavilion 15-eg2000 Series – Drivers & BIOS
• Monitor this page regularly for BIOS updates that reference Windows 11 25H2 compatibility.
• If a newer version appears with a release date after October 2025, install it and restart.

 

4. Use HP App for diagnostics and updates

• Open the HP App on your Windows 11 system.
• Select your device > Settings > Advanced Settings > Tools > Printer Updates.
• This interface may offer firmware updates not yet listed on the public driver page.

 

5. Test with external display (optional)

• Connect your laptop to an external monitor via HDMI or USB-C.
• Let the system idle and observe whether the freeze occurs.
• If the external display remains active, the issue may be tied to internal panel power state transitions.

You can find HP’s official guide for black screen troubleshooting here:
HP Notebooks – Troubleshooting Black Screen Issues

Let me know if you'd like help checking your current BIOS version against the support page or testing with a modified power profile—I’ll guide you through it.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Dibyendu7]

Hi @Hawks_Eye, Thank you again for your detailed follow-up and continued support. I’ve carefully followed all the additional steps you mentioned: Confirmed that my system uses Modern Standby (S0 Low Power Idle) Disabled Sleep and Hibernate Created a custom High Performance plan with USB selective suspend and PCIe Link State Power Management turned off Tried disabling Panel Self Refresh and Display Power Saving (although these options were not visible in Intel Graphics Command Center) Monitored the HP driver page for BIOS updates (currently only up to Windows 11 24H2) Also ran HP diagnostics again — no issues detected However, the issue is still occurring even after all these adjustments. I’ve noticed a few new symptoms as well: After applying these settings, my laptop gets unusually hot, even when it’s idle or locked. Sometimes, after shutting it down, the laptop doesn’t power on when I press the power button — I need to wait or hold the button for a long time. When I lock the laptop or close the lid, it occasionally heats up a lot and refuses to wake up when I open the lid again. Interestingly, I observed that when the laptop is plugged in and charging, it behaves more stably and doesn’t freeze as frequently. Even while I’m actively using it (not idle), the screen still turns bluish-black randomly, and the system becomes unresponsive. I’m in huge trouble right now because I’m a final-year student and placement activities are going on, so I urgently need my laptop to be fully functional. Since I am still under warranty, it would be a great help if I could get an HP representative to visit my home and check the issue physically. I have also contacted HP multiple times through WhatsApp support and followed all of their suggestions, but unfortunately, nothing has worked so far. Thank you so much for your understanding and support. Best regards, Dibyendu

[Dibyendu7]

Hi @Hawks_Eye, Thank you again for your detailed follow-up and continued support. I’ve carefully followed all the additional steps you mentioned: Confirmed that my system uses Modern Standby (S0 Low Power Idle) Disabled Sleep and Hibernate Created a custom High Performance plan with USB selective suspend and PCIe Link State Power Management turned off Tried disabling Panel Self Refresh and Display Power Saving (although these options were not visible in Intel Graphics Command Center) Monitored the HP driver page for BIOS updates (currently only up to Windows 11 24H2) Also ran HP diagnostics again — no issues detected However, the issue is still occurring even after all these adjustments. I’ve noticed a few new symptoms as well: After applying these settings, my laptop gets unusually hot, even when it’s idle or locked. Sometimes, after shutting it down, the laptop doesn’t power on when I press the power button — I need to wait or hold the button for a long time. When I lock the laptop or close the lid, it occasionally heats up a lot and refuses to wake up when I open the lid again. Interestingly, I observed that when the laptop is plugged in and charging, it behaves more stably and doesn’t freeze as frequently. Even while I’m actively using it (not idle), the screen still turns bluish-black randomly, and the system becomes unresponsive. I’m in huge trouble right now because I’m a final-year student and placement activities are going on, so I urgently need my laptop to be fully functional. Since I am still under warranty, it would be a great help if I could get an HP representative to visit my home and check the issue physically. I have also contacted HP multiple times through WhatsApp support and followed all of their suggestions, but unfortunately, nothing has worked so far. Thank you so much for your understanding and support. Best regards, Dibyendu

[Hawks_Eye]

Thank you for sharing such a detailed and thoughtful update @Dibyendu7—I'm truly sorry you're still facing this distressing issue, especially at such a critical time in your academic journey. 

The symptoms you're describing—random bluish-black screen freezes, overheating during idle, and delayed power-on—point to a deeper conflict between firmware, power management, and possibly graphics behavior under Modern Standby.

It looks like we may have to raise a service order for the same. 
 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye