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‎01-18-2023 10:21 AM

HP Recommended

Hello @BillVW

 

The Intel DSA software detects the hardware and updates all Intel drivers. That's what I meant by that.

 

Kind regards

1 person found this reply helpful
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‎01-21-2023 07:36 AM

HP Recommended

Well, the same problem is back; blurry screen that blanks out, now constantly occurring.  I don't know if there was a recent software update to the computer.  Shouild I download and reinstall BIOS as before, or download the Intel file your more recently sent me which I recently installed?  Any other thoughts?  Thanks

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‎01-21-2023 08:06 AM

HP Recommended

Hello @BillVW 

 

(1) The bios remains unchanged because it is operating system independent. No need to update.

(2) Run Intel DSA software again

(3) Please report back

 

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‎01-24-2023 12:41 PM

HP Recommended

Well, Ub6424, thank you once again.  I downloaded the Intel DSA software; there were 3 updates available.  After dowloading/installing all 3 my laptop screen seems to be working fine. Hopefully this is the last time I need to do this (or similar) but will see.  Meanwhile, I much appreciate your help.  Regards

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