HP Pavilion Laptop 16-af0015nn SN Removed not showing HDR certification on windows 11

[GeorgeEdwinIXX]

I am having a problem with my brand new HP Pavilion Laptop 16-af0015nn SN Removed where i cant see the hdr certification despite that on product information it has hdr certification

[zoey7886]

@GeorgeEdwinIXX, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Pavilion Laptop model 16-af0015nn! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion Laptop model 16-af0015nn is supposed to support HDR certification but isn't displaying HDR options in Windows 11, here are a few steps you can take to troubleshoot the issue:

Verify Display Settings

Check Display Connection: Ensure that your external display connection, if any, uses a compatible cable (like HDMI 2.0 or DisplayPort 1.4) that supports HDR.

Enable HDR:

• Go to Settings > System > Display.
• Look for the HDR section and enable it if it's available.

Update Graphics Drivers

1. Update Drivers:
   • Open Device Manager.
   • Locate Display adapters, right-click on your graphics adapter, and select Update driver.
   • Alternatively, visit the official HP support page to download the latest graphics drivers for your model.

Confirm Windows 11 HDR Settings

• Check that Windows 11 can detect HDR content correctly by ensuring Use HDR is enabled in Display settings.

Firmware or BIOS Update

1. Check for BIOS Updates:
   • Go to HP’s support site, enter your laptop model, and see if there's a new BIOS update or firmware that might improve HDR support.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,