HP Pavilion Touchpad Issues

[vivianL26]

Hi! I bought my laptop (HP Pavilion x360 15 Convertible PC 15-er1000) in December and I've had issues with the touchpad ever since. The touchpad periodically stops working without any cause that I'm aware of. I'm forced to use the touchscreen when this happens and it is very inconvenient. Any suggestions as to how to fix the touchpad? I've messed with the settings of it but haven't found a proper solution. 

[Rainbow23]

Hi @vivianL26,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing touchpad issues with your HP Pavilion X360 15 Convertible PC 15-Er1000 IDS Base Model.

I suggest that you follow the steps listed below to uninstall and reinstall the touchpad drivers.

1. Press the Windows key and type Device Manager in the search.
2. Click on Device Manager to open the applet.
3. Double-click the Mice and other pointing devices option to expand it.
4. Right-click on your touchpad driver and select Uninstall device.
5. Click the Uninstall button to confirm the action.
6. Finally, click Scan for hardware changes icon at the top to reinstall the driver.
7. In Device Manager, check if your Touchpad is shown in the Mice and other pointing devices category. Also, restart your computer to apply the changes.

You may also refer to the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

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