HP Pavilion Touchscreen and HP pen have quit working

[Cheryl860]

My HP Pavilion's touchscreen has quit working, as well as my HP pen, it does not respond to any touch.   I found several articles in the help section, but they were all old and the links were archived.  I have checked for updates, etc. and everything looks up to date and working.  When I restart my laptop, I get a pop up that the pen is not recognized.  I have just been using the scroll bar and touchpad, but I really use the touch screen and pen a lot and would like to troubleshoot the problem.  Thanks for any assistance.

Cheryl

[Nal_NR]

Hi @Cheryl860,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If the touchscreen and HP pen on your HP Pavilion x360 - 15t-dq100 CTO have stopped working, and you’ve already checked for updates, here are some additional steps you can take to troubleshoot the issue:

Recalibrate the Touchscreen:

• Go to Control Panel > Hardware and Sound > Tablet PC Settings.
• Click on Calibrate the screen for pen or touch input.
• Follow the prompts to recalibrate the touchscreen.

Check Touchscreen Device Status:

• Open Device Manager (press Win + X and select Device Manager).
• Expand Human Interface Devices.
• Look for HID-compliant touch screen.
• Right-click on it and select Enable (if it’s disabled) or Update driver.
• If there’s an error or the device isn’t listed, try right-clicking and selecting Uninstall device, then restart your laptop. Windows should automatically reinstall the driver.

Update Drivers:

• Visit the HP Support website and download the latest drivers for your model, especially for the touchscreen and the HP Pen.
• You may also want to update the Chipset Drivers as they can affect touchscreen functionality.

Check Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any pending updates. Sometimes, a recent update can resolve driver or hardware issues.

Perform a Hard Reset:

• Shut down your laptop.
• Disconnect all external devices and unplug the power adapter.
• Press and hold the power button for about 15 seconds.
• Reconnect the power adapter and turn the laptop back on.

Please find the remaining steps in the next post.  

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Cheryl860,

Please find the remaining steps below. 

Check for Physical Damage:

• Inspect the screen and pen for any visible damage or debris that might interfere with functionality.
• Make sure there’s no screen protector or cover that might be interfering with touch sensitivity.

Test the Pen on Another Device:

• If possible, test the HP Pen on another compatible device to ensure it’s working. If it doesn’t work on another device, the pen may be faulty.

Check Pen Settings:

• Go to Settings > Devices > Pen & Windows Ink.
• Make sure that the settings are configured correctly for your pen and check for any settings that might be disabling the pen input.

Run Hardware Diagnostics:

• HP laptops often come with built-in diagnostics tools.
• Restart your laptop and press Esc repeatedly to open the Startup Menu.
• Press F2 to select System Diagnostics and run a diagnostic test for the touchscreen.

Perform a System Restore:

• If the touchscreen and pen were working recently, you might use System Restore to revert your system to a state when they were functioning.
• Go to Control Panel > Recovery > Open System Restore and follow the prompts to restore your system.

If none of these steps resolve the issue, it may be a hardware problem. Contact HPphone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.