HP Pavilion x360 (11-k164nr) touch screen and touch pad not working

[ShawnHaggerty]

I put a new hard drive in my Pavilion x360 (11-k164nr). After installing and starting windows 10 64 bit I discovered that the touchscreen and touch pad are not working at all. I have installed all windows updates and updated bios to the most recent update through HP Support. When I go to the device manager there is not a touchscreen drive there. I did see 2 errors in the device manager which were I2c HID Device in properties it says that "the device cannot start.  (Code 10)" and I have a error on Synaptics SMBus Touch Pad which tells me in properties "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" I have looked for updates on both drivers and it says they have the current version. I also received a pop up error stating that " the group or resource is not in the correct state?" I do not even get an option to test the touch screen in Hardware diagnostics but I ran the full test and after 4 hours it found no problems. I did search for "view pen and touch" and I have the option to View Pen and Touch Info but when I click on it, it takes me to the About section showing me security info and device specifications. I cannot find anywhere to download the HID touchscreen driver. Please help me to resolve this issue. Thank you very much.

[The_Fossette]

@ShawnHaggerty,

I reviewed your post and I understand that the touchpad and the touchscreen are not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the touchpad driver from the device manager and then download and install the driver from the below link.

https://support.hp.com/in-en/drivers

For the touchscreen issue, follow the steps in the below article.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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