HP Pavilion x360 14-dw0005na Convertible - replacement screen required

[RBT251]

My HP Pavilion x360 14-dw0005na Convertible has a cracked screen and needs replacing. The laptop is out of warranty.

Do HP sell replacement screens ? What's the part number ?

I've read generic screens aren't compatible with the HP Digital Pen, this compatibility is required.

Regards...

[Anand_Andy]

Hi @RBT251,

Welcome to the HP Support Community

I understand you need information on a replacement screen for your HP Pavilion X360 Laptop - 14-Dw0005na. Not to worry I will help you to get a resolution to resolve the issue.

Please visit HP Parts Store to order any part related to your product. 

Please refer to this document: HP Consumer Notebook PCs - Ordering HP-certified replacement parts

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RBT251]

Hi Anand_Andy, Thanks for your response.

This is painful.

HP Parts Store: "Find Your Part" Serial nº =

• A match to your search criteria could not be found. Please check your entry, or try using the product category search links displayed below.
  Please review to ensure all required information has been entered.

HP Parts Store: "Find Your Part" Product number = 1N8D9EA 1N8D9EA   Part is not orderable, HP Part Resellers may help click here 

um, I'm looking for parts not a laptop...

Next I tried your link to HP Consumer Notebook PCs - Ordering HP-certified replacement parts

Partsurfer was better but when I entered my serial number, a list of parts came up in a bill of materials but I've no idea which is the display nor how to order it.

The product number is: 1N8D9EA

Please supply me the screen part number and where to order it from.

Regards...