HP Pavilion x360 15 Convertible PC 15-er1000 (4R5X0AV)

[G222]

Hello, a few months ago I had an accident with my laptop and the screen broke. Does anyone know where I can get the original screen? The computer is not even a year old, but HP tells me that the warranty does not cover that type of damage and when I asked for help they gave me a list of suppliers, but since it is for personal use they did not want to sell it to me 😞

Laptop information:
HP Pavilion x360 15 Convertible PC 15-er1000 (4R5X0AV)
Product: 6Y0K7LA#ABM
Part number: M45118-001

I am grateful for the timely help you can give me.
I am from Panama, in case someone can help me or recommend a place where I can buy the original screen, either here in Panama or buy it in another country.

[Sneha_01]

Hi @G222 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[G222]

Hola, me contacté con el equipo de ventas y la respuesta que me brindaron fue un listado de sus proveedores en Panamá. Contacté a esos proveedores y ninguno puede venderme la pieza por no ser empresa (es compu de uso personal). Contacté a soporte corporativo y cerraron el caso porque tampoco tenían una solución. Que lástima de verdad que una empresa tan grande como Hp no tenga repuestos para los equipos que ellos mismos fabrican. DECEPCIONADA 100%