HP Pavilion x360 Convertible 14-dh1xxx TouchPad not working

[Amitkumsingh]

HP Pavilion x360 Convertible 14-dh1xxx TouchPad not working as soon as Windows 10 OS got loaded. This is intermittent issue. Sometime it started working and after sometime it get stopped automatically.

[praveenbv]

Hi@Amitkumsingh,

Welcome to the HP Support Community!

I understand that touchpad has stopped working on your PC.

As you mentioned that touchpad is not getting listed in the device manager.

Have you tried checking with an external mouse? Does the external mouse work?

BIOS is updated?

Please try the steps recommended below.

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

On some touchpads, you can turn the Touchpad on or off by double-tapping in the upper-left corner of the Touchpad. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off.

Refer this article to further troubleshoot touchpad issues.

If the issue still persists please provide the product number of your PC. 

I will try to find the best driver available for your PC

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[Amitkumsingh]

Hello @Praveenbv,

Thanks for your response. Here are the details:

Problem statement:

Touchpad and Keyboard both got stop working once Windows 10 OS got loaded.

I have tried the HP PC Hardware Diagnostics and could not found any problem there. Also I can use the keyboard in BIOS module as well. Hence it seems that there is no issue with Keyboard or Touchpad hardware. 

But once the Windows 10 OS got loaded the keyboard and touchpad both stopped working.

The only option left is to use the external keyboard and external mouse which work perfectly.

Recently I updated to Windows 11 OS but still the problem persists.

Is there a solution for this issue. I have seen some tag in HP community for the same issue reported by other users. But couldn't find any solutions details. Please help....

[praveenbv]

Hi@Amitkumsingh,

Please find the computers that are eligible for the upgrade link.

[Amitkumsingh]

Hello @Praveenbv,

I have upgraded my Laptop to Windows OS version 11 on based on below confirmation:

But now eventually degraded to Windows 10 OS due to bug in 11 version. Currently I am on below Windows 10 OS version.

But still I am not able to use my Laptop integrated Keyboard and TouchPad. I had to use external USB Keyboard and Mouse.

I am not able to find anything unusual in Device Manager. Can't able to figure out real issue.

[praveenbv]

Hi@Amitkumsingh,

 As we have limited support boundaries in the support community as of now. Please contact if its software issue ,