HP Pavilion x360 - Physical damage at bottom of the screen

[shah_anish]

Hi team .. this is my second HP Pavilion x360 laptop where at the bottom of the screen near the metal hinges ... first its plastic / or what material develops a cracks and then some part of this material breaks. Initially it feels that there is no such a major problem as often we keep using the laptop ... But after few months .. 3 to 6, the display starts coming off from the original fittings and also then the screen flickering problems start ... virtually making the laptop non usable.

This is second time I have got this problem and that too around 3 years of purchase.

So effectively the laptop's is just around 3 years and that too for the home use.

Just trying to understand ... is this is perennial  problem with HP's Pavilion  x360 - a touch screen laptop ... or it just happens with every other user.... as this increases my anxiety as I'm having another HP Envy x360

Even there is no solution to fix the same, except for screen replacement which is a costly affair.

[Max3Aj]

@shah_anish, Welcome to the HP Support Community 

  

I understand you are facing an issue with the physical damage at the bottom of the screen. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support