HP Pavilion x360 Touchscreen not working

[DHH11]

Hi!  Looking for some help, my HP Pavilion x360 convertible with Windows 11, touchscreen and pen has stopped working, have tried all the diagnostic help, including resetting the laptop. No drivers show for the touchscreen or pen application, so now at a loss as to how to get it working! Many thanks

[Irwin6]

Hi @DHH11,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop touchscreen.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DHH11]

Hi Irwin, 

Thanks for the reply, i've tried the suggested fixes and the Bios update, unfortunately it still doesn't register the touchscreen or Pen(or show touchscreen in device manager).  When I reboot, it says Sorry, HP Pen Control is not compatible with this computer and No supported device found

Any other idea's? 

Kind Regards

Dan

[Irwin6]

Hi @DHH11,

I am sorry to hear that the previously shared steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support