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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎06-05-2020 08:47 PM

HP Recommended
Product: Pavilion X360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm trying to connect two external monitors to an HP Pavilion x360 Convertible - the first one detects with no issues via HDMI. I read that getting an external/ universal dock helps to attach a third screen (as there is no VGA plug on the notebook, hence can't connect two monitors...) - this still hasn't worked. 

 

Rather than telling me to buy more things from your store, can someone actually help me fix the issue? The external dock uses USB C port because, like I said before, there is only ONE HDMI port and NO VGA ports.... 

 

Thanks in advance - sorry. Stressful times for all I know.

 

 

1 REPLY 1

‎06-05-2020 10:20 PM

HP Recommended

@LJB123 

 

What is your Pavilion X360 Convertible  ?   Please use the following way to find out model/product of your machine


          https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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