• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-28-2022 08:38 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dh2011nr
Operating System: Microsoft Windows 11

Hello!

 

After years of use with no problem, this week my HP Pavilion stopped recognizing any pen input whatsoever. I regularly use one of two styluses (HP Pen and this off-brand HP Pen) and both have worked fine the entire time I've used them. My HP Pen stopped working at first, and switching over to the off-brand worked just fine... for about three days. Then suddenly, boom, no detection whatsoever on either. I do digital art, and the connectivity isn't working both in and out of my drawing programs. I find it unlikely that both pens just stopped working altogether within a few days of each other, so I'm afraid it may be a problem with my laptop. 

 

My touchscreen still works fine - it's just not detecting the pens. The styluses I use have no bluetooth connectivity and no software (apart from a program that lets you customize what the two buttons do) and, unfortunately, most solutions I've come across requires one of the two. 

 

A quick list of everything I've tried so far...

  • Replaced batteries in both pens
  • Restarted by laptop several times
  • Attempted to download both HP Pen Driver and HP Tilt Pen Driver - unable to download either from HP Website
  • Updated my Windows 11
  • Uninstalled and reinstalled all keyboard drivers
  • Uninstalled and reinstalled all touchscreen drivers
  • Uninstalled recently added software (Adobe Animate 2022 - the problems happened after this installation)
  • Ran HP System Extensive Test (Everything passed, PASS ID: 21998-23112-53854)

Please let me know if you have a solution. Thank you so much!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.