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- HP Pavilion x360 won't recognize HP Pen
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12-28-2022 08:38 AM
Hello!
After years of use with no problem, this week my HP Pavilion stopped recognizing any pen input whatsoever. I regularly use one of two styluses (HP Pen and this off-brand HP Pen) and both have worked fine the entire time I've used them. My HP Pen stopped working at first, and switching over to the off-brand worked just fine... for about three days. Then suddenly, boom, no detection whatsoever on either. I do digital art, and the connectivity isn't working both in and out of my drawing programs. I find it unlikely that both pens just stopped working altogether within a few days of each other, so I'm afraid it may be a problem with my laptop.
My touchscreen still works fine - it's just not detecting the pens. The styluses I use have no bluetooth connectivity and no software (apart from a program that lets you customize what the two buttons do) and, unfortunately, most solutions I've come across requires one of the two.
A quick list of everything I've tried so far...
- Replaced batteries in both pens
- Restarted by laptop several times
- Attempted to download both HP Pen Driver and HP Tilt Pen Driver - unable to download either from HP Website
- Updated my Windows 11
- Uninstalled and reinstalled all keyboard drivers
- Uninstalled and reinstalled all touchscreen drivers
- Uninstalled recently added software (Adobe Animate 2022 - the problems happened after this installation)
- Ran HP System Extensive Test (Everything passed, PASS ID: 21998-23112-53854)
Please let me know if you have a solution. Thank you so much!
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