HP Pavillion screen will not turn off

[ainsleyd]

Hi there,

My laptop has randomly stopped turning off the screen when left alone for a period of time. This is obviously not ideal when I want to leave background processes running (e.g. downloads) and want to sleep in the same room because it lights up the entire room. Also I'm concerned that the images may burn into my display.

I checked the settings by selecting "Choose when to turn off the screen"  and have made sure that it is set to "2 minutes" under Power & Sleep | Screen | "On battery power, turn off after..."

Note I do not necessarily want the computer to go to sleep after 2 minutes, just turn off the display. Under Sleep | "On battery power, PC goes to sleep after..." I have selected 'Never.'

Does anyone know why this might be happening?

I have tried running an Avira full system virus scan, which came up clean, and running Spybot Portable, which again came up clean.

I am not the most technical person so simple answers would be appreciated.

Thanks in advance!

Ainsley

[DavidSMP · Accepted solution]

Hi @ainsleyd,

Good Day. A warm welcome to the HP community. I reviewed the case relating to the computer screen not turning off even after a long time when left idle. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent Software or Windows update?
• Please let me know the complete model# of the computer to assist you better.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe   Select the country and type the product# of the computer. Then select the correct operating system and follow the on-screen instructions.

Please perform a hard reset from this link: http://hp.care/2nwQ054

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the relevant options Then check if the issue is resolved. Please disable Hybrid sleep as well.
• The computer does not wake up from sleep or hibernate mode
• Sleep and Hibernate issues after upgrading to Windows 10
• The computer wakes from sleep mode unexpectedly
• The computer does not go into sleep or hibernate mode
• Disabling the password requirement when resuming from sleep
• Disabling hybrid sleep in Windows
• Understanding Windows Sleep and Hibernate modes.

Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

.Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @ainsleyd,

I thank you greatly for accepting this as a solution. We really worked as a team to crack it. It was a tough nut to crack. 🙂 I am astonished by your computer skills and levels of technical expertise. It indeed has been a genuine pleasure to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Do have a splendid year ahead. 🙂