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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Pen (1MR94AA) Replacement Tips?

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04-28-2020 01:40 AM
Hi,
is there any way to get replacements tips for the HP Pen (1MR94AA)?
I've looked online and couldn't find anything satisfying, only some made in China, but the reviews were pretty bad. Is there any way to get them from HP? I don't want to buy a new pen only because the tip is broken.
Thanks in advance.
05-05-2020 10:44 AM
@DasToast you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
Alternatively, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,
Here is a link to HP Service Centers, by Country/Region: Click here
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
05-06-2020 02:56 AM - edited 05-06-2020 02:57 AM
I found this https://store.hp.com/GermanyStore/Merch/Product.aspx?id=3RV56AA&opt=&sel=ACC at the German store. But it doesn't specify my notebook nor does is specify the pen.
The HP Parts Store only shows the whole pen, if I enter the product number.
So there isn't a way to get the tips from HP?
05-06-2020 04:28 PM
@DasToast I'm afraid we don't have an option to replace the tip alone in this scenario, although, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.