HP Pen (1MR94AA) doesn't work on HP Spectre x360 - 13-4136nl (ENERGY STAR)

[Giamal]

Hi, I'm in trouble with the HP pen because it doesn't work on my Spectre x360. I wonder if a driver or software is needed, what can I do?

Thanks 

[The_Fossette]

@Giamal,

I reviewed your post and I understand that the active pen is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04706945

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Giamal]

Thanks, but it doesn't work   😞 

[The_Fossette]

@Giamal,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!