HP Pen Buttons not working & HP Pen Control not compatible error. HP Envy 360

[DavidLaneUk05]

Hi, I've just bought a HP Pen but the buttons are not working on it and the HP Pen Control App is saying it is not compatible with my notebook (HP Envy 360 - ag0502sa) however the HP website say that this Pen is compatable with my notebook.

When I press the buttons nothing happens although I seem to be able to write with it in onenote - just the buttons seems dead.

I've provided picture below of the errors and my notebook is running the latest HP Support Assistant and is up to date in terms of HP software and also Windows 10 updates.

Its a little frustrating as I spent quite a while deciding on this and thought I had made sure this was compatible before purchasing it based on the information on your website.

I would apprieciate someone looking into this for me and or giving me some guidance or an explanation why it's not working as expected - its kind of taken the shine of the experience as I was looking forward to this arriving....

The HP Pen Compatability Website is showing the following - web address: https://support.hp.com/gb-en/document/c05166879 

and the error I get with HP Pen Control is this:

Thanks for your help!

[Dragon-Fur]

@DavidLaneUk05 

Pen Driver...

HP Pen Driver – Version 2.0.0.26

• Support for Pen models: HP Pen models 1MR94AA, Y0C43AV, and 1CP24AV
• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.exe

Description / Information

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.html
• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.cva

Not sure about the Pen Control software - it "seems like" the software is talking about this pen model, but maybe not.  ?

HP Pen Control Application

• HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system.
• Learn more

If you are sure this is supposed to work with your pen, try removing the application from the Windows Apps list (Windows start) and get a new copy of the software from the Windows Store.

For those reading...

Active Stylus - Compatibility Document

Search the document for a compatible stylus:

HP PCs - Touchscreen Compatibility with Pen and Stylus

• If there is an HP Active Stylus available for your model, it should be included in the document.
• If you are unsure of the model series, click open the appropriate category (Consumer or Business class systems), peruse the list to find supported models.
• Pen(s) compatible with your computer are marked with a “checkmark” to the right of your computer model, in the column(s) under the Pen name / description(s).
• Additional information can sometimes be found in Advisory Documents for your computer.
• The document is updated as new information becomes available.

Link Contributed by  erico  -- Video Help – Setting Up Your HP Pen

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY x360 - 13-ag0502sa

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